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Terms of Service

These Terms of Service govern your access to and use of the MasterClass merchandise store, including browsing the site, creating an account, submitting content, and placing orders.

Last updated: August 20, 2026

The short version

This store provides made-to-order MasterClass merchandise. Use the site lawfully, provide accurate information, and only submit content you are authorized to use. Custom items generally cannot be returned for a change of mind, but we will address items that arrive defective, damaged, or materially different from the approved order. You may stop using the site at any time, and we may suspend or terminate access when necessary to protect the store, its users, or our rights. The complete terms are below.

1. Who We Are and When These Terms Apply

This MasterClass merchandise store (the “Site”) is operated by Custard Company Stores (“Custard Company Stores,” “we,” “us,” or “our”) as an online merchandise store for MasterClass. MasterClass is not the operator of the Site. MasterClass names, logos, and other marks are owned by MasterClass and are used with permission.

By accessing the Site, creating an account, submitting content, or placing an order, you agree to these Terms of Service. If you do not agree, do not use the Site.

If your use or purchase is governed by a separate written agreement, purchase order, or procurement terms between Custard Company Stores and MasterClass or another customer, that agreement controls to the extent it conflicts with these Terms.

2. Eligibility and Accounts

You must be at least 18 years old, or the age of majority where you live, to place an order. If you create an account, you are responsible for keeping your login credentials secure and for activity under your account. You agree to provide accurate and complete account, contact, billing, and shipping information and to update it when necessary.

3. Permitted Use of the Site

You may use the Site only for lawful shopping, order management, and related business purposes. You may not misuse the Site, attempt to gain unauthorized access, interfere with its operation, introduce malicious code, scrape or copy content at scale, impersonate another person, or use the Site in a way that violates applicable law or another party’s rights.

4. MasterClass Marks and Site Content

The Site and its text, graphics, photographs, software, layout, and other content are owned by Custard Company Stores or our licensors. MasterClass names, logos, and other marks belong to MasterClass. Your use of the Site does not grant you a license to copy, reproduce, modify, distribute, or otherwise use these materials except as needed to browse the Site and place authorized orders.

5. Content You Submit

If the Site allows you to upload or submit artwork, logos, text, images, or other material (“Your Content”), you represent that you own it or have all rights and permissions needed for us and our production partners to use it to fulfill your request.

You grant Custard Company Stores and our production partners a limited, non-exclusive license to store, display, reproduce, and use Your Content solely to prepare previews, produce and deliver orders, maintain order history, support reorders, and provide related customer service. You retain ownership of Your Content.

  • Do not submit content that infringes copyrights, trademarks, privacy rights, or other rights.
  • Do not submit content that is unlawful, fraudulent, hateful, harassing, obscene, or promotes violence.
  • We may reject, remove, cancel, or refund a request involving content we reasonably believe is unauthorized or prohibited.

6. Orders, Pricing, and Payment

Prices are shown in U.S. dollars. Applicable taxes, shipping charges, and any other charges are displayed at checkout or otherwise communicated before the order is finalized. Payments may be processed by third-party payment providers; Custard Company Stores does not store full payment-card details.

Submitting an order is an offer to purchase. We accept the order when we confirm it and begin fulfillment or production. We may decline or cancel an order and issue an appropriate refund for reasons including pricing or listing errors, product availability, unauthorized artwork, suspected fraud, or inability to fulfill the order. Obvious pricing errors do not require us to sell at the erroneous price.

7. Production and Delivery

Many products are decorated or made to order. Production and delivery dates are good-faith estimates unless Custard Company Stores expressly commits to a date in writing. Delays may occur because of inventory, artwork approval, carrier performance, weather, or other circumstances outside our reasonable control. You are responsible for providing a complete and accurate delivery address.

8. Returns, Reprints, and Refunds

Because decorated merchandise is made to order, it generally cannot be restocked or resold. We therefore do not accept returns for a change of mind, an incorrect size selected by the customer, or an error in customer-supplied or approved content.

If an item arrives defective, damaged, misprinted, or materially different from the order you approved, contact us promptly through the Site’s Contact page and provide the order number and supporting details. After review, we may replace, reprint, repair, or refund the affected item as appropriate. Any separate written agreement or return terms communicated for a specific order will control if they provide different rights.

9. Suspension and Termination

You may stop using the Site at any time. If you have an account, you may request account closure by contacting us, subject to retention of records required for completed orders, legal compliance, fraud prevention, and legitimate business purposes.

We may suspend or terminate access to the Site or an account, refuse service, remove submitted content, or cancel an unfulfilled order if we reasonably believe you have violated these Terms, failed to pay amounts due, misused MasterClass marks, created a security or fraud risk, infringed another party’s rights, or if continued access could harm the Site, Custard Company Stores, MasterClass, or other users. When reasonably practicable, we will provide notice. If we terminate an unfulfilled prepaid order without customer fault, we will refund the amount paid for the unfulfilled portion.

Termination does not affect rights or obligations that arose before termination, including payment obligations. Sections concerning intellectual property, submitted content, disclaimers, liability, indemnification, governing law, and any provisions that by their nature should survive will remain in effect.

10. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Site and products are provided “as is” and “as available.” Minor variations in color, placement, size, texture, or finish may be inherent in product manufacturing and custom decoration and are not necessarily defects.

To the maximum extent permitted by law, Custard Company Stores disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Custard Company Stores will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Site or an order. Custard Company Stores’ total liability for a claim relating to an order will not exceed the amount paid for the order giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold Custard Company Stores harmless from third-party claims, losses, and reasonable costs arising from Your Content, your unauthorized use of MasterClass or third-party marks, your misuse of the Site, or your violation of these Terms.

12. Governing Law and Written Agreements

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except to the extent a separate written agreement or applicable law requires otherwise.

13. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date identifies the current version. Changes apply prospectively when posted, and continued use of the Site after the effective date means you accept the revised Terms, except where applicable law or a separate written agreement requires a different process.

14. Contact

Questions about these Terms, an account, or an order may be sent through the Site’s Contact page.